KPH

Privacy policy

Website Privacy Policy

This privacy policy is for the website of KpH Environmental Serviceswww.kphe.co.uk (Registered Address: Unit 1 Paddock Barn Farm, Godstone, Caterham CR3 6SF) Its purpose is to govern the privacy of the users who choose to use the above websites and explains how we (the above mentioned companies) comply with the GDPR (General Data Protection Regulation), the DPB (Data Protection Bill 2017) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details; how we process, collect, manage and store those details and how your rights under the GDPR, DPBA and PECR are adhered to. Additionally, it will explain the use of cookies or software; advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer/device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA, DPB and GDPR (from May 2018)

We and this website comply with the DPA (Data Protection Act 1998), the GDPR (which comes into effect from May 2018) and the DPB (Data Protection Bill 2017). We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website, and its external serving vendors, or use the cookie control system if available upon their first visit.

Our Cookies

Cookies used on the site are categorized and below you can read about each category and allow or deny some or all of them. When categories than have been previously allowed are disabled, all cookies assigned to that category will be removed from your browser. Additionally you can see a list of cookies assigned to each category and detailed information in the cookie declaration. Add link to cookie declaration within our new website

Necessary cookies

Some cookies are required to provide core functionality. The website won’t function properly without these cookies and they are enabled by default and cannot be disabled.

Name Hostname Path Expiry Tags
cookiehub .kphe.co.uk / 365 days
Used by CookieHub to store information about whether visitors have given or declined the use of cookie categories used on the site.

Preferences

Preference cookies enables the web site to remember information to customize how the web site looks or behaves for each user. This may include storing selected currency, region, language or color theme.

Name Hostname Path Expiry Tags
__lc_cid .accounts.livechatinc.com /customer/token 730 days 3rd party
These cookies are set by LiveChat that provides online chat facility to the website.
__lc_cst .accounts.livechatinc.com /customer/token 730 days 3rd party
Used by LiveChat to distinguish anonymously different visitors using LiveChat at different times in order to improve our service. For example, reconnect the last agent with who the customer has ever chatted.
__oauth_redirect_detector accounts.livechatinc.com / 1 hour 3rd party
These cookies are set by LiveChat that provides online chat facility to the website.

Analytical cookies

Analytical cookies help us improve our website by collecting and reporting information on its usage.

Name Hostname Path Expiry Tags
_ga .kphe.co.uk / 730 days 3rd party
Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions.
_gid .kphe.co.uk / 1 day 3rd party
Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions.
_gat_* .kphe.co.uk / 1 hour 3rd party
Used by Google Analytics to throttle request rate (limit the collection of data on high traffic sites)
_ga_* .kphe.co.uk / 730 days 3rd party
Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions.

Marketing cookies

Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. By enabling marketing cookies, you grant permission for personalized advertising across various platforms.

Name Hostname Path Expiry Tags
_gcl_au .kphe.co.uk / 90 days 3rd party
Used by Google AdSense to understand user interaction with the website by generating analytical data.
test_cookie .doubleclick.net / 1 hour 3rd party
Used to check if the user’s browser supports cookies
IDE .doubleclick.net / 390 days 3rd party
Used by Google’s DoubleClick to serve targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

We do not display adverts or sponsored links on our website.

Downloads and Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact and Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in the ‘Website Privacy Policy’ above.

Email Mailing List and Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news that we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the ‘Website Privacy Policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Act! e-Marketing lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is: Act! e-Marketing/Act! Swiftpage and you can read their privacy policy in the resources section.

External Website Links and Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

Shortened URL’s: URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/NjC123). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy and Usage

We adopt a Social Media Policy to ensure that our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources and Further Information

Overview of the GDPR – General Data Protection Regulation
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

Data Protection Bill 2017
https://www.gov.uk/government/collections/data-protection-bill-2017

Data Protection Act 1998
http://www.legislation.gov.uk/ukpga/1998/29/contents

Privacy and Electronic Communications Regulations 2003
http://www.legislation.gov.uk/uksi/2003/2426/contents/made

The Guide to the PECR 2003
https://ico.org.uk/for-organisations/guide-to-pecr/

Act! Privacy Policy
https://www.act.com/en-uk/privacy-policy

Google Privacy Policy
https://policies.google.com/privacy?hl=en-GB&gl=uk

LinkedIn Privacy Policy
https://www.linkedin.com/legal/privacy-policy

Twitter Privacy Policy
https://twitter.com/en/privacy

Mailchimp Privacy Policy
https://mailchimp.com/legal/privacy/

Facebook Privacy Policy
https://www.facebook.com/about/privacy/

 

 

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